Sky hopes Ofcom broadband reforms will attract more customers September 12, 2024 British telecom companies have long been dogged by a reputation for poor customer service and complicated processes.
Ofcom launches review as online news overtakes TV for first time September 10, 2024 Ofcom’s annual study shows that 71 per cent of adults in the UK now get their news online, just pipping the 70 per cent that get it on the box.
No ‘free pass’ for Royal Mail as Ofcom review gets underway September 5, 2024 Communications watchdog Ofcom is considering reforms to the UK’s embattled postal service, with changes to second class letter delivery proposed in order to help turn Royal Mail around. It follows the launch of a “national debate” earlier this year on how to ensure the postal service remains affordable, efficient and sustainable amid declining letter volumes [...]
Explainer: Is spreading misinformation punishable under the Online Safety Act? August 9, 2024 Keir Starmer has pledged to review the Online Safety Act after the riots, but what are its current rules around online misinformation? Lawyers Hanna Basha and Mark Jones explain Since riots erupted throughout the country, Sir Keir Starmer has pledged to bring to justice both those involved in the rioting and “those whipping up this [...]
Ofcom fines BT for being ‘ill-prepared’ on fault which stopped 14,000 calls to 999 July 22, 2024 The watchdog found that the UK's largest telecoms company lacked the ability to deal with the level of demand "reasonably expected".
Ofcom stomps out inflation-linked price rises for phone and broadband contracts July 19, 2024 Telecoms regulator Ofcom has expressed concern that the old practice left customers dealing with financial uncertainty.
Royal Mail: Postal votes boost revenue at IDS as ‘Czech Sphinx’ Kretinsky commits to six-day service July 18, 2024 The owner of Royal Mail has pointed to record levels of postal votes and campaigning literature as being the forces behind sizeable increases in volumes and revenue, as its bidder re-committed to the universal service obligation for at least five years.
Royal Mail owner finally delivers annual results… and news of an Ofcom probe May 24, 2024 Regulators have launched an investigation into Royal Mail after it delivered less than three quarters of first class post on time in the last year.
BT fined millions for failing to give customers contract information May 22, 2024 BT refeused to make the changes even after it was told to by the regulator.
Ofcom chairman says no more ‘free ride’ for social media companies May 12, 2024 "It’s become a bit of a Wild West in some corners of the internet and on social media," Ofcom's chairman said this weekend.