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By: Felix Armstrong

Retail Reporter Felix Armstrong is CityAM's retail reporter, covering retail, hospitality and property news. He has previously written for The Times, The Guardian, The Telegraph and The i Paper. Email Felix at [email protected]

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All 404 Articles
  • ‘Slightly unnerving’: Greene King enlists AI to answer pub phones

    April 29, 2026

    Greene King has turned to AI-generated assistants to staff its bars as hospitality firms battle to absorb rising costs, CityAM can reveal. The Chinese-owned pub chain, one of the UK’s largest, is using a “virtual assistant” named “Charlie” to answer the phone at a number of sites, including in London. The shift to digital [...]

  • Whitbread hopes to win back investors with £1.5bn property sell-off

    April 29, 2026

    Premier Inn owner Whitbread will hope to win back investors when it announces a £1.5bn sell-off of a shedload of its property portfolio on Thursday. The FTSE 100 giant is gearing up for its full-year results later this week, and aims to please its investors with a cash injection to turn the corner on a [...]

  • Londoners wait far longer to sell homes as stamp duty weighs on confidence

    April 29, 2026

    The wait for a London house sale is six days longer now than last year, as the capital sees the “greatest impact” from stamp duty and the Iran war’s hit to property confidence. The average time it takes for a house in the capital to be snapped up once it is listed on the market [...]

  • Chaos: Now Downing Street rules out rent freeze after backlash over ‘reckless’ rumours

    April 28, 2026

    Downing Street has ruled out a rent freeze just hours after the Chancellor refused to distance herself from the policy while speaking in the Commons. The apparent kite flying sparked 24 hours of panic among residential landlords and economists, who dubbed the rumoured policy a would-be “disaster”.  Reeves had reportedly been considering the policy to [...]

  • Reeves rent freeze: How did Chancellor turn to a Mamdani-style policy controversy?

    April 28, 2026

    Reports of plans in Downing Street for a rent freeze came as a shock after a housing minister said Labour opposes the policy. Felix Armstrong explores why rent controls stoke so much controversy, from New York to Sweden. Rumours that Rachel Reeves is considering slapping a freeze on private rents shocked the property market on [...]

  • Taylor Wimpey sales fall as Iran war pushes up building costs

    April 28, 2026

    Leading housebuilder Taylor Wimpey is bracing for rising costs in its supply chain as the industry warns of soaring building inflation caused by the Iran war. The housebuilder’s warning prompted its stock to dip in early trading, pushing its share price down as much as 4.7 per cent on Tuesday. The FTSE 250 firm’s order [...]

  • Reeves rent freeze proposal dubbed ‘disaster’ for renters and landlords

    April 28, 2026

    Rachel Reeves has fuelled rumours she is considering a rent freeze as leading economists said the policy would be a “disaster” for renters and landlords. Addressing the Commons on Tuesday afternoon, the Chancellor was asked by a Labour MP to implement a freeze on private rents. “I will do everything in my power and use [...]

  • Tories pledge to scrap mandatory time off for union reps

    April 27, 2026

    The Conservative Party has pledged to scrap the legal requirement for employers to offer paid time off for union representatives. Tory shadow business secretary Andrew Griffith will announce the policy on Monday, which he says will free up taxpayer cash to be spent on cutting NHS waiting lists and filling potholes. Union reps are currently [...]

  • Government urged to reform ‘growth killer’ business rates

    April 27, 2026

    Britain’s largest industry body has called on the government to urgently reform business rates, which it says is a “growth killer”. The Confederation of British Industry (CBI) has said the government should keep its manifesto pledge to reform the business rates system as a matter of urgency.  Business rates is a tax determined by the [...]

  • Guaranteed hours rules would threaten jobs, government warned

    April 27, 2026

    Four leading trade bodies have warned the government that new rules around guaranteed hours would increase unemployment and prevent young people from entering the jobs market. The industry bodies have raised concerns over Labour’s guaranteed hours policy, a part of the Employment Rights Act which became law in December. The British Retail Consortium, Food and [...]

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