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By: Richard Crampton Platt

Platt Richard Crampton Platt is a former restaurateur and food writer

1 Article
  • Tip off: here’s how to fix infuriating service charges in restaurants

    Opinion

    Faced with high staff costs, restaurants are finding ways around new laws to make sure waiters can keep their tips. There is a better way, says Richard Crampton Platt “Call it whatever you want, it’s still theft!” I said to my flabbergasted general manager. It was bright and early on a Monday, we were sitting [...]

    A London restaurant chain has banned customers from paying a tip by card and introduced a 15 per cent “brand” fee instead, just three months before a new legislation makes it compulsory to give staff tips. 

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