City watchdog to lift motor finance complaints pause earlier than expected December 3, 2025 The City watchdog has lifted the cap on motor finance complaints following the landmark ruling from the Supreme Court over the summer. The Financial Conduct Authority said it would ditch the pause on complaints from 31 May 2026 – two months ahead of plan. In a letter sent to banking bosses, the FCA has also [...]
City watchdog extends motor finance consultation after backlash November 5, 2025 The City watchdog has extended its consultation for its motor finance redress scheme following mounting backlash from lenders and consumers. The Financial Conduct Authority (FCA) announced that it would push back the deadline – initially scheduled for 18 November – to 12 December at 5:00pm. The final criteria of the scheme is expected to be [...]
Fintech industry takes aim at ‘logic-defying’ banking watchdog October 20, 2025 The industry body for UK fintech will today take aim at the banking watchdog in a scathing report that will blast “logic-defying” regulation. A fresh report from Innovate Finance, seen by CityAM, will accuse the Prudential Regulation Authority’s (PRA) of “excessive” requirements that create an “uneven playing field for UK challenger banks, placing heavy [...]
Lords grill FCA on ‘deep lack of clarity’ in motor finance redress October 15, 2025 A committee of lawmakers has blasted the Financial Conduct Authority over the “deep lack of clarity” it provided over its motor finance redress scheme. Lord Forsyth, the chair of the House of Lords Financial Services Regulation committee, said at an evidence session the City watchdog had “made it considerably more complicated and costly” in its [...]
Royal Mail slapped with £21m Ofcom fine for late deliveries October 15, 2025 Royal Mail has once again been hit with a huge fine for failing to meet its delivery targets. Regulator Ofcom has handed Britain’s postal service a £21m fine after only 77 per cent of first class and 92.5 per cent of second class mail was delivered on time, well short of the 93 per cent [...]
Motor finance lenders gear up for ‘forensic test of discipline’ over redress scheme October 8, 2025 The Financial Conduct Authority has softened the motor finance blow for lenders but experts say firms won’t be able to shift into a new gear just yet. The City watchdog has priced the cost of its industry-wide redress scheme at £11bn – a hefty sum but far below the eye-watering £44bn previously floated. Just over [...]
FCA: ‘Large number of consumers’ wronged in motor finance deals September 9, 2025 The UK’s financial watchdog is gearing up for an industry-wide redress scheme on the historic motor finance scandal where huge swathes of customers could be eligible for compensation. Nikhil Rathi, chief executive of the Financial Conduct Authority, said there was “evidence that there have been unfair relationships between lenders and their consumers” and that a [...]
TikTok sheds London staff in major AI push August 22, 2025 TikTok is set to lay off hundreds of staff in its content moderation and security team in London, a decision that has sparked concern just as the UK’s Online Safety Act comes into force. The company, owned by ByteDance, is centralising its “trust and safety” operations globally and plans to increasingly rely on artificial intelligence [...]
FOS complaints tumbled ahead of motor finance ruling August 7, 2025 Complaints to the Financial Ombudsman Service (FOS) fell to their lowest in more than a year ahead of the motor finance ruling. The FOS received 68,000 new cases in April to June, down from 74,600 complaints in the same period of 2024. Motor finance complaints remained the highest grievance but dropped to 21,500 cases from [...]
FCA boss rejects criticism of motor finance redress August 5, 2025 The head of the UK’s financial watchdog has pushed back at industry claims that the wide scope of the motor finance redress scheme is “impractical”. Nikhil Rathi, chief executive of the Financial Conduct Authority said: “We know it is difficult. But you can’t say the law has been broken and it is too difficult to [...]