Your call is important to EE as it tops Ofcom’s call quality survey
Vodafone has been ranked bottom for call quality, according to research from industry regulator Ofcom.
The regulator found that 7.4 per cent of Vodafone’s calls were unsuccessful across the UK, compared to just three per cent from rival EE, which ranked top in Ofcom’s findings, which were based on data from RootMetrics.
“It’s great to see our ongoing investment in phone calls reflected in Ofcom’s report, confirming that we continue to provide the best call experience across the UK, particularly in rural areas,” an EE spokesperson said. “We’re investing hundreds of millions each year in expanding the reach of our network so that more people can make phone calls in more places.”
Ofcom found that in rural areas of the UK, Vodafone’s dropped calls rose to around 20.1 per cent, while EE remained on top with just 6.3 per cent of calls dropped.
A Vodafone spokesperson said: “Regular independent testing shows we’re market leader for call set up and we’re one of the best for call continuity. Vodafone continues to invest heavily in its network and services, and we’re spending £1bn alone this year to improve mobile coverage and quality.”